Refund policy

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or independent professional activity.)

Right of Withdrawal for Goods

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason.
The withdrawal period is 14 days from the day:

  • on which you or a third party named by you, who is not the carrier, take possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered together;

  • on which you or a third party named by you, who is not the carrier, take possession of the last good, provided that you have ordered multiple goods as part of a single order and they are delivered separately;

  • on which you or a third party named by you, who is not the carrier, take possession of the last partial delivery or the last item, provided that you ordered goods that are delivered in multiple partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Jason Riedel, Blankenauer Straße 4, 09113 Chemnitz, phone number: 015224998231, email address: prntec-3d@web.de) of your decision to withdraw from this contract through an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you all payments we have received from you, including the costs of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event within 14 days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction unless you have expressly agreed otherwise; in no event will you incur any fees as a result of this reimbursement.

We may withhold the reimbursement until we have received the goods back or you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods without undue delay and in any case no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods if this loss in value is due to handling the goods in a way that was not necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Expiry Reasons

The right of withdrawal does not apply to contracts:

  • for the delivery of goods that are not pre-manufactured and for which the consumer's individual choice or specification is essential or which are clearly tailored to the consumer’s personal needs;
  • for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
  • for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can only be delivered 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
  • for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.

The right of withdrawal expires prematurely in the case of contracts:

  • if the item has been damaged because it was insufficiently packaged or protected by you for shipping, the seller may deduct part of the refund to compensate for the loss in value;
  • if the item is not in the same condition as before the sale/shipping;
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
  • for the delivery of goods that, by their nature, are inseparably mixed with other goods after delivery;
  • for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.

Right of Withdrawal for Digital Content

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Jason Riedel, Blankenauer Straße 4, 09113 Chemnitz, phone number: +4915224998231, email address: printec-3d@web.de) of your decision to withdraw from this contract through an unequivocal statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you all payments we have received from you, including the costs of delivery (except for the additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event within fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will use the same means of payment for the reimbursement that you used for the original transaction unless you have expressly agreed otherwise; in no event will you incur any fees as a result of this reimbursement.

Expiry Reasons

The right of withdrawal expires for a contract for the provision of digital content not on a physical medium that obligates the consumer to pay a price if the consumer:

  1. has expressly agreed that the entrepreneur will begin the fulfillment of the contract before the withdrawal period expires and
  2. has confirmed their knowledge that by agreeing to this, the right of withdrawal expires upon the commencement of contract performance and
  3. the entrepreneur has provided the consumer with a confirmation of the contract, within a reasonable time after the conclusion of the contract, but at the latest upon the provision of the digital content not on a physical medium, on a durable medium:
    • which includes the content of the contract and
    • which records that the consumer expressly agreed before the fulfillment of the contract that the entrepreneur may begin performance before the withdrawal period expires and confirmed that they understood that by agreeing, the right of withdrawal is lost upon the start of contract performance.

Return Policy and Right of Withdrawal for Vouchers and Their Redemption

4.1. Vouchers can only be redeemed during the period specified on the voucher. After the validity period has expired, the vouchers lose their value and can no longer be redeemed.

4.2. The exchange or cash payment of the voucher value is excluded. This also applies if only part of the voucher is redeemed.

4.3. The return of the voucher after purchase is excluded.

4.4. Only one voucher can be redeemed per order. A combination of vouchers is not possible.

4.5. If the value of the voucher exceeds the purchase price, the remaining amount will be forfeited and not refunded or credited.

4.6. We are not liable for the loss, theft, or illegibility of the voucher.

Disclaimer for Uninsured Letter Shipping

  1. Scope
    This agreement governs the terms for uninsured letter shipping by "PrinTec-Technology" handed over to the shipping provider "DHL Paket GmbH" for delivery to the recipient.

  2. Uninsured Shipping
    The sender offers the possibility of uninsured letter shipping to the recipient. The shipment is sent as a letter and is not insured. Once the letter is posted, the responsibility for loss, damage, or delayed delivery passes to the buyer.

  3. Disclaimer of Liability
    The sender is not liable for the loss, damage, or delayed delivery of letters sent by uninsured shipping. This applies especially in cases of force majeure, unforeseen events, or third-party actions.

  4. Insured Shipping
    The sender alternatively offers insured letter shipping for which additional fees apply. Clarification of the conditions and costs of insured shipping is required before shipment.

  5. Agreement
    By using uninsured letter shipping, the sender agrees to the terms of this disclaimer.

  6. Severability Clause
    If any provision of this agreement is or becomes ineffective in whole or in part, the effectiveness of the remaining provisions remains unaffected.

  7. Right to Amend
    The sender reserves the right to modify or supplement this agreement at any time. Changes will be communicated in writing and take effect after a reasonable notice period.

Chemnitz, November 29, 2023
PrinTec-Technology
Jason Riedel

Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and send it back.)

  • To: Jason Riedel, Blankenauer Straße 4, 09113 Chemnitz, email address: prntec-3d@web.de

  • I/We hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service (*)

  • Ordered on ()/received on ()

  • Name of the consumer(s)

  • Address of the consumer(s)

  • Signature of the consumer(s) (only if notifying on paper)

  • Date

(*) Delete as applicable.